Privacy Policy

ThinkDeep Institute (ABN 85 746 329 018) is committed to protecting your personal information in accordance with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). This policy explains how we collect, use, disclose, and protect your information.

1. Information We Collect

We may collect the following types of personal information:

• Name, email address, phone number, and postal address
• Payment and billing information
• Course enrolment and completion records
• Communication preferences
• Information provided through our contact form or email correspondence
• Website usage data, including pages visited and time spent on our site

2. How We Collect Information

We collect personal information directly from you when you:

• Submit an enquiry through our contact form
• Enrol in a course
• Subscribe to our communications
• Correspond with us by email or phone

We may also collect information automatically through cookies and similar technologies when you visit our website.

3. How We Use Your Information

We use your personal information to:

• Process your course enrolment and manage your account
• Provide course materials and learning platform access
• Respond to your enquiries and provide support
• Send you information about courses and programs you have expressed interest in
• Issue certificates of completion
• Improve our courses and services
• Comply with legal obligations

4. Disclosure of Information

We do not sell, rent, or trade your personal information to third parties. We may disclose your information to:

• Service providers who assist us in operating our business, such as payment processors and hosting providers, under strict confidentiality agreements
• Government bodies or law enforcement agencies when required by law

5. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. This includes using secure hosting, encrypted data transmission, and access controls for our systems.

6. Access and Correction

You have the right to access and correct your personal information held by us. To request access or correction, contact us at info@thinkdeepinstitute.com. We will respond to your request within 30 days.

7. Cookies

Our website uses cookies to improve your browsing experience and analyse website traffic. You can control cookie settings through your browser preferences. Disabling cookies may affect the functionality of some parts of our website.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies.

9. Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

10. Contact Us

If you have questions about this privacy policy or wish to make a complaint about our handling of your personal information, please contact us:

• Email: info@thinkdeepinstitute.com
• Phone: +61 7 3842 7196
• Address: Level 8, 480 Queen Street, Brisbane, QLD 4000, Australia

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.